Please only complete this form when you have contacted your tour operator or transport and accommodation providers to understand what refunds are available or other options such as changing trip dates. We are not able to process your claim without you taking this action first.

Please only use this service if you have one of the following travel insurance policies: AA (Automobile Association), Bank of Scotland Ultimate Reward Current Account, Cuvva Travel Insurance, David Oliver Sunworld, Endsleigh, Freedom Travel Insurance, Go Travel Insurance, TUI Travel Insurance

Important information

Please review these important statements, answer accurately, then click Submit.

AXA Insurance UK plc and other members of the AXA Group, service providers, agents and business partners may contact other parties who can give them information relevant to your claim.

The information you give us must be true and complete to the best of your knowledge. Failure to do so could result in your policy being cancelled or could result in any relevant claims being reduced or refused.

Please refer to the Privacy notice which gives details of how your information will be used.

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